If we are unsuccessful, or if we determine that the Payee cannot process payments in a timely manner, we may decline future payments to this Payee. Also, if your monthly statement shows EFT transactions made with your log on credentials that you did not make (or give someone permission to make for you), tell us AT ONCE. Facebook This link will open in a new window Twitter This link will open in a new window Youtube This link will open in a new window We have detected your browser is out of date. If we conclude there was no error, we will send you a written explanation within 3 business days after we complete our investigation. United States. Please refer to the applicable deposit account terms and charges disclosure for fee details. We reserve the right to charge a fee for the use of the Service and any additional services or features that we may introduce. The provisions in this section apply only to electronic funds transfers that debit or credit a consumer’s checking, savings or other asset account and are subject to the Bureau of Consumer Financial Protection’s Regulation E (“EFT”). Business accounts are not eligible to be used with the Bank to Bank Transfers service. It may take up to two statement cycles for your revised delivery settings to take effect. If your checking account available balance does not have enough funds to complete the transfer or payment, and you have overdraft protection, funds may be taken from your overdraft protection account to complete this transaction. If you initiate any transfer of funds or bill payment through your Personal Internet Banking services after the effective date of a change, you indicate your agreement to the change. FILE PHOTO: An HSBC bank is pictured during the coronavirus disease (COVID-19) pandemic in the Manhattan borough of New York City, New York, U.S., October 19, 2020. HSBC brings you the best calibre of people, exclusive offers and a unique collection of products and services that serve your needs. In addition, the Electronic Communications Disclosure provides important information about electronic delivery for account statements and documents. For example, we may add, delete or amend terms or services. All HSBC online-only accounts require that you access the accounts only online and such accounts will need to be closed if you want to remove online access. If you open an additional eligible account at a later date, we will link your new account to your online banking profile, unless you instruct us not to do so. – Electronic payments are sent whenever possible. If you exceed the transfer limits, then HSBC may be required to close your savings account and transfer the balance to a checking account. Use of Mobile Banking is subject to additional terms contained in the HSBC Mobile Banking Terms and Conditions. Deposit products are offered in the U.S. by HSBC Bank USA, N.A. We reserve the right to decline to effect any Bank to Bank Transfer, to submit Bank to Bank Transfer instructions or orders or to carry out change or cancellation requests. A. Any rights you may have against a financial institution for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be made. All registered Personal Internet Banking customers can view, download or print their eligible bank statements online. Box 2013 Buffalo, New York 14240. You represent and warrant to us that you have enough money in the applicable Accounts to make any Bank to Bank Transfer you request that we make on your behalf through the Service. For example, if you link an HSBC Securities investment account to Personal Internet Banking, the terms and conditions of your HSBC Securities and Pershing LLC customer agreement(s) and/or user agreement(s) do not change. Box 2013, Buffalo, NY 14240. 5 Under the Bill Pay 'on-time' guarantee, HSBC will bear the responsibility for any late-payment-related charges should an online bill payment arrive after its due date as long as you scheduled the transaction in accordance with the HSBC Personal Internet Banking Terms and Conditions. HSBC Hong Kong offers a range of bank accounts with 24/7 online banking services for investments, insurance, credit cards, loans, mortgages and savings. EXCEPT AS EXPRESSLY SET FORTH ON THE HSBC WEBSITE OR IN THIS AGREEMENT, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR THIRD PARTY RIGHTS, AND WE MAKE NO WARRANTY OR REPRESENTATION REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE BANK TO BANK TRANSFERS SERVICE, THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE BANK TO BANK TRANSFERS SERVICE, THE ACCURACY OF ANY INFORMATION RETRIEVED BY US FROM THE ACCOUNTS OR THAT THE BANK TO BANK TRANSFERS SERVICE WILL MEET ANY USER'S REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE. This Service and these Terms are personal to you and may not be assigned to anyone by you. Board of Directors Michael M. Roberts Chairman of the Board and President and Chief Executive Officer President and Chief Executive Officer, HSBC North America Holdings Inc. … If any of your accounts are joint accounts or have additional authorized signers, each owner, or authorized signer is entitled to and should have their own log on credentials to access Personal Internet Banking. Y. With Online Banking services, we may send messages to your external email address and notify you that responses to your payment inquiries or customer service inquiries are available, or as otherwise described within the Personal Internet Banking or Mobile Banking. We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. If you believe your log on credentials have been lost or stolen or that someone has or may use them to withdraw money from your deposit account without your permission, call the number or write to the address shown. Review the last 16 months of transactions for Personal Internet Banking. can change your log on credentials, at any time. If you are not a U.S. resident, please read the specific cross-border product and service disclaimers, which are available on the Cross Border Disclosure page of our public website at www.us.hsbc.com/crossborder. If you give your log on credentials to a person or entity, application or otherwise, you will be responsible for any money withdrawn or transferred from your accounts using such log on credentials. Your needs vary, so we offer flexible options for moving your money. Camera-in device required to be able to utilize HSBC Mobile Check Deposit. Similarly, when you use Personal Internet Banking services to access a credit account, you do so under the terms and conditions we gave you in the agreement and disclosure for the credit account. You understand that, as your agent, we may provide to such financial institution such information as may be required to verify the instructions and may constitute a valid security procedure under the rules governing such Account. All notices to HSBC must be made in writing and sent to HSBC by registered or certified mail. Online Check Images - Personal Internet Banking customers with a checking account who are enrolled in the RecordCheck®service can view and print their posted checks images right online. Answer your Security Questions, select how you would like to receive a passcode reset number, and follow the instructions to create a new passcode.